Welcome to Taily. We provides Medical Equipment and Aceessory , Lab Device
Last Updated: January 1, 2025 · Yiwu Taily Technology Co., Ltd.
At Yiwu Taily Technology Co., Ltd., we are committed to delivering high-quality medical equipment, veterinary devices, and laboratory instruments. Due to the nature of our products, our return and refund policy includes specific conditions that differ from standard consumer retail. Please read this policy carefully before placing an order.
You may request a return under the following conditions. All return requests must be submitted within the stated time window from the confirmed delivery date.
The 7-day return window begins on the date of confirmed delivery as recorded by the logistics carrier. For international shipments, please account for customs clearance delays when tracking delivery.
The following product categories are strictly non-returnable for health, safety, and regulatory compliance reasons, regardless of condition, unless a defect is confirmed at our discretion:
Please follow these steps to initiate a return. Do not ship any item back without first receiving a Return Merchandise Authorization (RMA) number from us. Unauthorized returns will not be accepted.
Email william_ge@taily-tech.com with your order number, product name, and a clear description of the issue.
Attach clear photographs or a short video showing the defect, damage, or discrepancy. Include photos of the packaging and shipping label.
Our team will review your request within 3 business days and issue an RMA number along with detailed return instructions if your claim is approved.
Package the item securely in its original packaging. Write the RMA number clearly on the outside of the box. Ship via a trackable courier and provide us with the tracking number.
Upon receipt and inspection, we will process your refund or send a replacement within the timeframe specified below.
Once your return has been received and inspected, we will notify you of approval or rejection within 3 business days. Approved refunds will be processed as follows:
| Refund Method | Processing Time | Notes |
|---|---|---|
| T/T (Bank Transfer) | 5–10 business days | Refunded to the original sending account. Bank fees may apply. |
| Western Union | 3–5 business days | Recipient must provide transfer information used in original payment. |
| Store Credit | 1–2 business days | Can be applied toward future orders. No transfer fee. |
| Replacement Shipment | Within standard lead time | Shipped at no additional charge. Requires defective item return. |
Certain durable medical devices and equipment sold by Taily Tech may carry a manufacturer's warranty. Warranty terms, duration, and coverage are specified in the individual product listing or documentation. Warranty claims are handled separately from standard returns and may involve:
Warranty claims do not entitle the buyer to a full cash refund unless the product cannot be repaired or replaced within a reasonable time. Contact us at william_ge@taily-tech.com for warranty claim procedures.
Submit return requests or refund inquiries:
william_ge@taily-tech.com
Please include your order number in the subject line.