Privacy Policy

We may collect the following categories of personal information:

1.1 Information You Provide Directly

• Contact Information: Full name, company name, email address, phone number, and mailing address provided when you contact us or submit an inquiry.
• Order Information: Billing address, shipping address, and payment method details when you place an order.
• Account Information: Username and password if you create an account on our website.
• Communications: Content of emails, inquiry forms, or messages you send to us.

1.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on site, links clicked, and browsing behavior.
• Device Data: IP address, browser type, operating system, and device identifiers.
• Cookies & Tracking: Session cookies, preference cookies, and analytics cookies. See our Cookie section below.

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping, invoicing, and after-sales support.
• To respond to your inquiries, quotes, and customer service requests.
• To send transactional communications such as order confirmations, shipping updates, and invoices.
• To send marketing communications about our products, promotions, and trade show participation — only with your consent or where permitted by law.
• To improve our website, product listings, and overall customer experience based on analytics data.
• To comply with legal obligations, including export regulations and trade compliance requirements.
• To prevent fraud, unauthorized access, and other illegal activities.

We do not sell your personal information. We may share your data only in the following limited circumstances:

• Logistics Partners: Shipping carriers and freight forwarders who need your address and contact information to deliver orders.
• Payment Processors: Banks, Western Union, and other payment service providers to process transactions securely.
• Service Providers: IT service providers, website hosting, and analytics platforms (e.g., Google Analytics) acting on our behalf under data processing agreements.
• Legal Requirements: When required to comply with applicable laws, court orders, or governmental requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

All third-party service providers are contractually required to maintain the confidentiality and security of your information and to use it only for the purposes we specify.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. The types of cookies we use include:

• Essential Cookies: Necessary for the website to function. These cannot be disabled.
• Preference Cookies: Store your language preference, cart contents, and login sessions.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). Data is aggregated and anonymized.
• Marketing Cookies: Used to show you relevant advertisements. Only active with your consent.

You can control or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:

• Order and transaction records are retained for a minimum of 7 years for accounting and tax compliance.
• Customer account data is retained while your account is active and for up to 2 years after account closure.
• Marketing preferences and email lists are maintained until you opt out.
• Website analytics data is retained in aggregated, anonymized form indefinitely.

As a China-based company serving international markets including South America, the Middle East, Southeast Asia, and Africa, we may transfer your personal data to countries that may have different data protection standards than your home country.

Where required by applicable law (such as GDPR for EU residents), we will implement appropriate safeguards for cross-border data transfers, including standard contractual clauses or equivalent mechanisms.

Depending on your location, you may have the following rights regarding your personal data:

• Right to access your data
• Right to correct inaccurate data
• Right to delete your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint

To exercise any of these rights, please contact us at william_ge@taily-tech.com. We will respond to your request within 30 days.

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmitted to and from our website.
• Restricted access to personal data on a need-to-know basis within our organization.
• Regular review of our data collection, storage, and processing practices.

Despite these measures, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.