Shipping Policy

Taily Tech ships under the following standard Incoterms 2020 trade conditions:

The applicable Incoterm for each order will be specified in your Proforma Invoice and Sales Contract. If you have specific trade term requirements, please discuss this with your sales contact before confirming your order.

Lead time is calculated from the date of order confirmation and deposit receipt (where applicable) to the date the goods leave our warehouse.

We use the following shipping methods depending on order size, destination, and urgency:

The recommended shipping method will be indicated on your Proforma Invoice. Buyers may request alternative shipping arrangements, subject to cost confirmation.

Our primary port of export is YIWU (义乌), with goods typically routed through Ningbo Port or Shanghai Port for international ocean freight. Air freight is dispatched via Yiwu Airport or Shanghai Pudong International Airport.

Buyers are responsible for coordinating freight forwarder pickup at the designated port under FOB terms, or for providing a destination address under DAP terms.

Certain products in our catalog require special handling or documentation for international shipment:

• Anesthesia Agents & Volatile Liquids: Isoflurane, Sevoflurane, and similar substances are classified as hazardous materials. Shipment requires MSDS/SDS documentation, proper UN labeling, and is subject to carrier restrictions. Please confirm availability and shipping options before ordering.
• Medical Gas Equipment: Oxygen concentrators, ventilators, and related devices may require additional documentation for import in certain countries. Buyer is responsible for obtaining import permits.
• Laboratory Incubators & Large Equipment: Oversized items may require special crating, forklift handling, and FCL shipping. Packaging costs may be charged separately.
• Temperature-Sensitive Products: Certain reagents or biological materials may require temperature-controlled logistics (cold chain). Please specify requirements at time of order.
• Dual-Use Items: Some laboratory equipment may be subject to export controls. Buyers must comply with all applicable export and import regulations.

All applicable customs duties, import taxes, VAT, and brokerage fees levied by the destination country are the sole responsibility of the buyer. Taily Tech has no control over these charges and cannot predict them. We recommend contacting your local customs authority or freight forwarder for estimated import costs prior to ordering.

• We will accurately declare the value and description of all shipments on customs documents.
• We do not under-declare values or misrepresent product descriptions on customs forms at buyer request.
• Delays or costs resulting from customs holds, inspections, or documentation issues are not the responsibility of Taily Tech.

Taily Tech packages all products with care to minimize the risk of transit damage. However, we recommend that buyers arrange appropriate cargo insurance for international shipments, particularly for high-value equipment.

In the event of shipping damage or loss:

1. Inspect all packages immediately upon receipt. Note any visible damage on the carrier's delivery receipt before signing.
2. Photograph the damaged packaging and contents within 24 hours of delivery.
3. Contact us at william_ge@taily-tech.com within 48 hours of delivery with photographic evidence.
4. File a damage claim with the carrier and/or insurance provider with our documentation support.

Under FOB terms, Taily Tech's liability ends once goods are loaded onto the carrier vessel at the port of export. Damage or loss occurring during transit is the responsibility of the buyer and/or their insurer.

Upon shipment, Taily Tech will provide the following documentation and tracking information:

• Bill of Lading (B/L) or Air Waybill (AWB)
• Commercial Invoice and Packing List
• Certificate of Origin (upon request)
• Product certificates (CE, ISO, etc.) where applicable
• Tracking number or freight booking reference

All shipping documents will be sent to the email address provided at the time of order. Please ensure your contact information is accurate and up to date.